704.716.7727 4635 East Independence Blvd in Charlotte NC 28212
Satisfaction Pledge

Your satisfaction is our #1 priority. If for any reason you’re not satisfied with your purchase we’ll gladly remedy the situation according to the following conditions:

With Receipt:
  • All returns must be accompanied by a receipt, and in original condition.
  • Merchandise returned within 30 days of purchase date will be refunded as follows:
    • Cash purchases under $50 will be refunded with cash.
    • Personal check purchases under $50 will be refunded with cash after 10 business days, from the purchase date.
    • Cash and Personal check purchases over $50 will be mailed a FUN CITY corporate refund check.
    • Credit card purchases will be credited to the original card and card owner. An in-store merchandise credit may be issued at the customer’s option.
  • Merchandise returned after 30 days with receipt will be issued an in-store merchandise credit.
Without Receipt:
  • FUN CITY merchandise returned without a receipt will be issued an in-store merchandise credit.
Defective Merchandise:
  • Defective merchandise must be accompanied by a receipt in order to obtain an exchange or a full refund.
  • FUN CITY honors all applicable warranties from the original date of purchase.
  • Replacement items/parts maintain warranty from original date of purchase.
  • Merchandise that has been delivered, used or removed from original packaging will be subject to manager aproval and a minimum of 15% restocking charge.

Exemptions:

  • No returns on Major Items, special orders or chemicals.
  • All items are subject to 15% restocking fee.
  • No refunds on delivery, installation or labor charges.
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